I booked a room via booking.com and when I reached the hotel to check in I came to know that the room I booked was not air conditioned. So the hotel staffs offered me another room with air condition facilities. Now the site is sending emails like I'm not checked in at the hotel.
Will I have to pay the cancellation amount? I checked in the hotel which I booked, but for another room and the transaction was direct only.
In my experience there are two possible explanations. The least likely one is that the person who checked you in does not understand the booking.com procedures. The more likely explanation is that the hotel is trying to save the amount of the commission due to booking.com. Bring the matter to the attention of the hotel reception and reply to booking.com that you checked in to the hotel on time. When you check out be sure to get an itemised bill and keep it until the matter has been resolved.
