February 2020 I bought tickets to Barcelona from New York City which I cancelled due to the pandemic. Like everyone else I got a travel voucher which was supposed to be valid till December 2021. The original voucher was for roughly $600. I used $300 of it in a itinerary in July 2020. I got the balance back in another travel voucher. What American airlines didn't tell me in advance before I made the purchase was that the new voucher would only be valid for a year and not till Dec 2021. The validity of the $300 voucher lasted till July 2021 and apparently it was written in a small font at the end of the email that I received along with the $300 voucher. I wasn't even aware of this. Now when I try to use the voucher it says invalid. Is there any way I can get the money back that was mine in the first place ?
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I wasn't even aware of this.
That is unfortunately your problem.
I think the best you can do here is to call them and ask nicely. American Airlines played by the rules that you (unknowingly) accepted so there is very little you can do to push them. If you can't any traction with the first agent, you can try again with another agent.
