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I purchased two "Advanced Single" tickets for May 20 on March 2nd and paid just £5! Bargain, yes. Today I've been informed:

Unfortunately, Great Western Railway has let us know that part of your journey from London Paddington to Oxford on Saturday 20 May has been affected by a change to the timetable. The Great Western Railway service will no longer stop at Oxford.

Digging around it looks like there will be trackworks on the day and the line is closed. Trainline is offering two alternatives:

  • Rebook with Chiltern Railways and pay another £120 to get there an hour slower on an all-stops train (different line?), or
  • Rebook with Great Western Railway and pay another £120 to get there an hour slower by bus.

Both these options look undesirable. However the email also declares...

Your ticket is valid for the next available Great Western Railway service that's arriving at Oxford, provided you're still within any relevant Operator and time conditions of your ticket

So, third option, "do nothing and rock up with these tickets"...

Is the replacement Bus "within [the] relevant Operator" constraint of the ticket, such that I can take the bus without additional payments?

John95
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1 Answers1

15

Rebook with Chiltern Railways and pay another £120 to get there an hour slower on an all-stops train (different line?), or

You can simply take this option (without having to pay £120); your ticket will be valid on that service. This is made clear in the Trainline link you added:

To assist with your journey, you may use your ticket on the following at no extra cost:
  • Avanti West Coast via any reasonable route
  • Chiltern Railways via any reasonable route (please note, Chiltern Railways services to and from Oxford will be extremely busy)

You can even use the London Underground for no extra cost (for example, to get to London Marylebone). In fact, you can take any option they've provided in the above link for no extra cost.

Note that I'm assuming that you want to go to Oxford.

matt freake
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