25

So I am renting a stay through AirBnB in a room (everything else shared with the host) and I have been told shortly before check-in that I am only allowed to use the kitchen for certain breakfast meals and in a particular time frame.

Thank goodness I got over my jetlag already, but I am still not thrilled about not being able to cook a warm meal for myself for lunch and dinner and had I known earlier it might have been a no-go for me (kinda late now).

My question is, would it be against AirBnB's rules and could/should I do something in this situation? (Other than trying to talk to the host first whether I can get an exemption.)

I mean it's a full kitchen (not a kitchenette) and in the description it's written that it has a "kitchen for creating your own breakfast" but it does not state what the kitchen is not for and when not to use. Just telling me shortly before check-in seems somehow antisocial to me and I feel a bit misled but I guess I would be told that it's my fault for not reading the description more closely (including what it does not explicitly state).

/edit: House rules are rather short: "No parties, schoolies, pets or smoking please. Leave your shoes at the door."

phk
  • 353
  • 3
  • 8

1 Answers1

23

Hosts are allowed to define their own rules. From https://www.airbnb.com/help/article/2894:

In addition to standard house rules covered in these ground rules, Hosts can also add a written set of additional rules to their listing page. If a guest violates any of these additional rules, Hosts can reach out to customer support to help with the appropriate next steps.

If a rule is not mentioned in their listing page, one can contact the customer support to complain. I'd guess that the customer support will try to judge what rules are reasonable. I agree that if a listing advertises a kitchen but fails to mention some significant usage restriction, then it is misleading. However, since you wrote "in the description it's written that it's a kitchen for breakfast", then I think you won't go far with the customer service.

Franck Dernoncourt
  • 60,186
  • 35
  • 215
  • 416