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I've claimed a few flights with Delta. All seem to have gone through easily, except for a TIJ-MEX-HAV flight. I emailed them the details separately, and they said they've put them through manually.

After a few days, both show up (business) and the TIJ-MEX leg has points credited, but not the MEX-HAV leg. Is this a America-Cuba relations thing, or just a Delta mistake?

(I know I can email them and ask, but I like to know what I'm talking about before I contact them)

Mark Mayo
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1 Answers1

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If you look through Delta's SkyMiles partner rules for Aeromexico, they state that flights to/from Havana do not earn miles.

http://www.delta.com/content/www/en_US/skymiles/earn-miles/earn-miles-with-partners/airlines/aeromexico.html

No idea why, but likely due to US trade restrictions against Cuba.