For the moment I'm based in Malaysia.
I was trying to get my MAS flight time changed due to some unforeseen circumstances.
But the telephone line on their website is simply frustrating to get through. I called many many times, being diverted here and there and in the end, still couldn't reach an operator.
I would want to launch a complaint against MAS, but I couldn't find any email address on their website. So is there anyway to get my voice heard?
From Malaysia Airlines Facebook feedback page:
We also encourage the use of the following channels for a more efficient response to any comments related to service or flight enquiries. Enrich : enrich@malaysiaairlines.com Social Media, Facebook and Twitter : socialmedia.team@malaysiaairlines.com Twitter : http://twitter.com/mas
From their contact page that you link to, you may also fill in a web form as well as call any of their international numbers. For example, you may select the US/New York office to see the US toll free number and call that for free over skype or other VOIP service.
Alternative facebook link referring to the same email addresses without mentioning Singapore.
