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I had a fairly bad experience using China Southern's website trying to select the seat for an existing ticket, even with Chrome, Safari, and Firefox on an OSX desktop. (Trying on a Sunday afternoon Sydney time on 7 August 2016). At least it was in English, though. Is the website optimised for a particular browser, such as Internet Explorer?

Trying to view online services for existing tickets Above: the result of trying to view online services for existing tickets.

An attempt at trying to view some sort of information about an existing ticket Above: the result of trying to view some sort of information about existing tickets.

hippietrail
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Golden Cuy
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2 Answers2

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You're using the wrong website. Their global website--distinct from the English-language version of their Chinese website, which you show screenshots of--works fine without any fiddly mobile signups or Chinese error messages.

Urbana
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I haven't got to the bottom of how the website works, but here's some hints:

The page http://b2c.csair.com/B2C40/modules/bookingnew/manage/login.html?returnurl=http://b2c.csair.com/B2C40/modules/order/checkOrder.jsp, which starts off with a frustrating image of a plane above clouds, plus some Chinese text which is done as an image so I can't copy-paste-machine-translate, eventually turns into something more useful:

a more useful image

... which probably won't help you unless you've signed up to them.

One hassle I had with signing up was successfully getting an SMS verification code. Rather than using "Australia", and then entering in 0491 570 156 (not my real mobile number), I had to get rid of the first "0" and use "491 570 156" instead.

Golden Cuy
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