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Recently I faced an extraordinary situation during my flight inside the EU. A very large group of passengers (80% of all passengers, mostly men, probably football fans) already quite drunk during boarding, was behaving against safety instructions. They occupied the lavatory before and during take-off, creating a constant huge line to the WC, which prevented the crew from explaining the safety instructions normally, delivering the snacks and beverages (the corridor was occupied during the whole flight - 1.5 hours), and was generally behaving far beyond any regulations.

Some of them were also smoking, shouting and bothering other passengers. The cabin crew was obviously not able to deal with the situation (they didn't really try) and started selling alcohol to already very drunk passengers, which of course, escalated the whole situation.

I never had such a creepy flight and don't really know what a passenger can do in such situation. Is there any law that protects the passengers in such cases? I just want to know, if there is any chance to get a compensation for this flight, and/or at least to prevent such cases in future

Thanks a million for your replies.

Neusser
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Milla
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1 Answers1

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Elevating my comment to an answer, as it's more appropriate as one.

Nope, no automatic right to compensation here - you can complain to the airline about the conduct of fellow passengers and its crew, and ask for compensation but they aren't obligated to provide you with any.

You could complain to the aviation authority in the origin, destination or airlines home country about the issues with smoking (banned on all EU flights by individual aviation authorities), drunkenness and issues with the mandated safety briefing, but again no automatic right to compensation exists there either.