Travel Stack Exchange
Travel Stack Exchange

Questions tagged [passenger-rights]

Claims one can make towards the organizer of a trip, the operator of a vessel or a regulatory agency.

Passenger rights.

100 questions
55
votes
4 answers

What rights do you have in China to appeal stuff being taken off you in transit?

I debated this, but I think it's askable. I just flew transit through Beijing. Did NOT enter the country. You still have to go through security though, but whatever, it just takes time. Until I got called aside for questioning about my Anker…
Mark Mayo
  • 160,001
  • 106
  • 687
  • 1,492
39
votes
1 answer

Passenger rights during a flight

Recently I faced an extraordinary situation during my flight inside the EU. A very large group of passengers (80% of all passengers, mostly men, probably football fans) already quite drunk during boarding, was behaving against safety instructions.…
Milla
  • 413
  • 4
  • 7
33
votes
4 answers

What rights do passengers have when flights in the USA are delayed?

What rights do passengers on delayed flights in the USA have? In some countries, depending on the length and type of delay, passengers can receive a free phone call, meal ticket, lodging, booking on alternate carriers etc. Are there any rules in the…
user27478
  • 5,676
  • 3
  • 30
  • 41
29
votes
1 answer

What rights do we have after being 'abandoned' in Guatemala during a technical stop?

We flew Barcelona-Managua return with Iberia this July/August. At Barcelona we were given boarding passes for changes of plane in Madrid and San Salvador. When we arrived in Guatamala we were told that everyone had to get off the plane with all…
Ian Latham
  • 431
  • 3
  • 7
28
votes
4 answers

If a passenger damages another passenger's property (accidentally) on a flight, who is responsible?

This came up after listening to a Rick Steves podcast on travel. He and I have both apparently wondered - when the passenger in front suddenly reclines their seat and nearly decapitates your laptop - if they do damage it when doing so, legally, is…
Mark Mayo
  • 160,001
  • 106
  • 687
  • 1,492
27
votes
5 answers

How to find out the name of a fellow Indian train passenger?

A few days ago, I travelled on an Indian train. Near my seat there was a guy to whom I have given my book, but forgot to get it back. There is an important paper inside that book which I need. How can I find his name and contact number? Even the…
rachita
  • 271
  • 1
  • 3
  • 3
24
votes
1 answer

Bus failed to pick us up; must the operator refund our taxi fare?

I bought a ticket for the Vienna Erdberg to Bratislava Airport section of a bus route. The bus was on time but failed to stop at Vienna Erdberg—incredibly, it just whizzed past me and some 15 other passengers standing patiently at the posted…
Psychonaut
  • 2,271
  • 16
  • 22
22
votes
1 answer

Iberia changed my flight and I now have a 24+ hour layover in Madrid, what are my rights?

I have been researching this for some time now, but can't seem to find a definite answer to my worries. In May '15 I booked a ticket through a travel agent for the trip: Rio de Janeiro-->Madrid, Madrid-->Copenhagen (in February '16). Both flights…
Laura
  • 221
  • 2
  • 6
20
votes
1 answer

EU passenger rights for change in departure time announced on short notice

A European airline just announced that my intercontinental flight to Europe will depart 3.5 hours later than originally planned, leading to a different connecting flight with an arrival at final destination 8.5 hours later than originally planned.…
stefan
  • 343
  • 1
  • 7
18
votes
2 answers

Strategy to improve seats on a flight?

I'm not talking about getting a business class upgrade. I'm talking about where you're in Economy, you look at your ticket and you realise you're in the back row, middle seat for a 15 hour flight. Sometimes I've been lucky enough to have a FA offer…
Mark Mayo
  • 160,001
  • 106
  • 687
  • 1,492
18
votes
1 answer

Which organizations are/have been effective at lobbying against invasive airport security?

I've been selected for additional screening the last 5 times I've flown and I'm getting tired of it. Not flying is not an option. I want to donate money and time to a larger group that can represent my interests. What passenger-rights organizations…
Freiheit
  • 474
  • 4
  • 17
18
votes
1 answer

Am I entitled to air passengers compensation if my flight was cancelled and I did not get a re-route?

Recently a flight was cancelled and I think I was mistreated. On the day, about 5 of the flights from the airport got cancelled, they claimed it was because of bad weather. I had to wait for two more hours after my estimated departure time only to…
Karolina Dedinaite
  • 181
  • 3
18
votes
3 answers

Under what situations can a passenger be restrained by flight crew?

I came across a news story recently where a passenger was restrained using tape for unruly behaviour on an Icelandair flight. Under what situations is a flight crew allowed to take such action, and what methods of restraint are they allowed to use?
Ankur Banerjee
  • 38,563
  • 19
  • 141
  • 253
17
votes
1 answer

Night train booking cancelled by SJ — any rights to alternative transportation or accommodation?

SJ is cancelling a bunch of SJ EuroNight bookings due to issues with authorisation of available sleeper cars. What are my rights when my booking is cancelled? I'm travelling from northern Norway to Germany. A night train is not only travel, it is…
gerrit
  • 60,843
  • 21
  • 181
  • 360
17
votes
2 answers

If my non-stop flight is cancelled and I'm put on a slower indirect flight, am I entitled to compensation?

I've noticed that a flight I've just bought tickets for is sometimes cancelled. I assume that passengers are then put on a flight to the airline's main hub (leaves around the same time), where there are multiple connections to my…
StrangerToKindness
  • 1,852
  • 2
  • 11
  • 17
1
2 3 4 5 6 7