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My girlfriend, an EU citizen, is travelling from Sydney back to Brussels with a connection in Doha. What she booked was one trip, but Qatar Airways split it in two: Sydney - Doha then Doha - Brussels. She's not supposed to leave the Doha airport.

The Sydney - Doha flight got cancelled because of a system failure in the airplane. Her flight Doha - Brussels is not cancelled.

When I'm looking for information about the whole situation I only land on Qatar Airways' "EU Air passenger rights" page that speaks only about flights regarding the EU airspace, not EU passengers.

Since she can't make it to the Doha - Brussels flight because of a failure in the first flight from the same company, is she entitled to compensation as usual, as described by the EU's Flight Compensation Regulation EC 261/2004? If not, what is she entitled to?

Olivier Grégoire
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You are not entitled to any compensation whatsoever under EU air passenger rights:

If you take a flight which arrives in the EU from outside the EU and is operated by an non-EU airline

Likewise Australia doesn't have any government mandated compensation schemes for flight cancellation and neither does Qatar. The only thing you can count on is a full refund of whatever you paid originally for this flight, assuming you don't agree to an alternative re-routing.

JonathanReez
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