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I am trying to find out the amount of the compensation we have the right for. This is mainly due to the fact that googling for flight cancellation and loss of connection is unclear to whether it means loss of connection due to the cancellation or loss of connection And cancellation. This was a trip from Reykjavik (Keflavik Airport) to Bilbao, traveling first from Reykjavik to Barcelona and then from Barcelona to Bilbao.

The flight from Reykjavik to Barcelona was cancelled, it was the last in the day so we were reallocated in the next one, which was the next day. Now, we also lost the connecting flight from Barcelona to Bilbao the next day due to a delay in the flight (the second one) and thus lost another day in Barcelona. Since it was, again, the last of the day, we were reallocated to the first one the next day, therefore losing two days.

Both flights were booked using Vueling and operated by them, same ticket. And it was a delay of more than 24 hours.

Please note that I have already made the claim, but I want to make sure they refund me what I am entitled for.

user17238
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1 Answers1

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You should have two types of compensation.

  • two night at hotel, all meals, free internet and possibly refreshment

  • 200 to 600 Euro (depending of the distance) because of arrival later then 3 hours as expected.

Unfortunately there is no compensation for the two days you have lost (and ev. prepaid hotel in Bilbao).

Usually airlines will deny you compensation, it is normal. They will take some excuses about "external events". Do not buy it. Document your delay, write down the timeline and what they told you and on PA (before you forget), and try to get some data on FlightRadar24 or on other sites, which you can prove that they are lying (weather, but it was just your flight, etc.). Be prepared to escalate to national authority. It will be easy and guarantee success (if you claim has value).

Giacomo Catenazzi
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