Today my gf wanted to flight home (Berlin Tegel -> Minsk). She had booked a flight long ago with airbaltic and checked in 1h before depature. When boarding should habe started, there was a plane change all of a sudden. People panicked and where rushing the counters to know what was going on.
In the end, the boarding was done by calling the names on the fligth list one by one. At this point my gf asked one of the service workers there to help her out. She just replied that she needs to wait. So thats what she did.
After all names were called, 5 people were still there. The same service worker insisted that she called all names and therefore these 5 people were obviously late. This obviously was not true.
However, my gf and the other group of 4 called the airline hotline (no counter for airbaltic in Berlin Tegel). To my gf they responded that they will call back. While on phone, the group of 4 left (no traces, so no witnesses that she was indeed at the gate). At some point the hotline called back. Not unsurprisingly they only found, that the Service Workers at the gate had marked them as late and so there is nothig that they can do (ofc they cant -.-)
My gf is crushed. What can we do? The ticket was scanned at the security control but I am afraid thats the only proove we have that she was there in time.
// UPDATE: My gf was lucky and found the group of 4 and will exchange numbers. That at least gives me a bit of hope
