Alitalia and baggages

Question

For the first time after years of travelling I will fly with Alitalia.

I booked it via Expedia, and now I can't find anywhere any information on baggage in my reservation. Neither on Expedia or Alitalia website, I can't find the baggage number included in my reservation. The only info I found is in Expedia confirmation which states "economy/touristic (O) class".

I find it really disappointing that my flight info on Alitalia's website doesn't say anything more than flight times and seats. With every company I've flew with I could always find the baggage info somewhere. With Alitalia it's impossible.

I'm just afraid that once at the checkin counter at the airport I will find out that there are no baggage included in the reservation and I have to pay them there.

Is there any way (except from the expensive call to customer service) to check the number of bags included in my reservation?

Answer 1

Alitalia's hold luggage policy is as follows:

The light offer is generally the cheapest option and includes:

• Web and Fast Check-in
• Hand baggage
• Seat allocation
• Snack and drinks
• Main airports
• Earn Miles

So, one method you can use to know if your fare includes hold luggage, is to check if you are able to select a seat on the flight without having to pay. If so, your fare is not a Light fare, and therefore you should have hold luggage included. Indeed, according to the Alitalia Terms and Conditions for the Light fare,

• The light fare does not allow you to choose or change the seat that is automatically assigned; [...]

• Seat change is allowed for a fee on the Alitalia website during online check-in and in the "My Flights" section if allowed by the system; in all remaining cases the seat will be assigned automatically. The fares for the seat change are:

  • Domestic and international flights: €5 per flight;
  • Flights to US and Canada: €20 per flight;
  • Flights from US and Canada: US$25 per flight