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I've got a flight ticket with Emirates, and as part of Coronavirus related cancellations, the Dubai -> Geneva leg has been cancelled.

I understand this does not lie under the EU flight regulations and hence Emirates is refusing a refund of the ticket, instead only offering a travel voucher or rescheduling.

The same ticket has a Paris -> Dubai leg which is not cancelled by Emirates yet. Hypothetically, if the Paris -> Dubai leg was to get cancelled, would EU flight regulations require them to (ignoring any additional compensation in the EU rules I may or may not be eligible for)

  1. Do nothing
  2. Refund 100% of the fare for Paris -> Dubai
  3. Refund 100% of the fare for the entire itinerary

The overall itinerary is

Hyderabad -> Dubai -> Geneva
Paris -> Dubai -> Hyderabad

This was booked as a restricted refund fare and on the same PNR, if that matters.

CGCampbell
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Akash
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1 Answers1

1

The end result here was that Emirates updated their policy, allowing 100% refunds for all COVID cancellations. This coincided with the cancellation of the remaining legs on my ticket which were not cancelled initially, hence I was able to leverage the Emirates policy and did not have to fall back on EC 261 rules to claim a refund.

The refund request was filed in the middle of April and the refund came through Mid July with a total deduction of about INR 1000 (which was less than 1% of the total booking amount)

Akash
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