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5 weeks ago I've had a delayed flight from the EU via JFK, which caused me to miss my domestic connection, thus making me entitled for 600 euros of compensation under EU261. After arriving home I immediately filed a support request on Delta.com describing the situation and received an email with a case number and the following text:

We apologize that our current response times may exceed 30 days in some instances.

Well, now its been over 30 days and I still haven't heard back. Is there a different email/contact I can use to request the 600 Euros? I'm trying to exhaust their official channels before I resort to filing a case with one of the EU261 compensation brokers.

JonathanReez
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1 Answers1

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Use their "comment and complaint" form:

https://www.delta.com/eu/en/need-help/overview?commentComplaintsForm

Sources:

  1. This is what Delta links to from their official EU 261/2004 information page, https://www.delta.com/eu/en/change-cancel/exit-eu-compensation
  2. Delta's "Request a Refund or Reimbursement" form says: "For residents of countries other than the U.S. and Canada, or for flights departing from an airport within the European Union, please submit requests through our Comment and Complaint form."

So, use that form and you should be good to go.

Update: I received compensation 16 days after filing a claim this way. I hope this gives some hope to people filing a claim. I was initially offered $651.71 (€611 at time of receipt, so a favorable exchange rate) via a wire transfer. I replied asking for €800 of travel credit instead, per their policy. They replied within an hour with an $868.95 eCredit (€815). I hope this helps!

william_grisaitis
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