Travel Stack Exchange
Travel Stack Exchange

Questions tagged [ec261]

Flight Compensation Regulation of the European Union, Regulation (EC) No 261/2004, establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights.

Flight Compensation Regulation (Wikipedia)

Official text

82 questions
125
votes
8 answers

Norwegian refuses EU delay (4.7 hours) compensation because it turned out there was nothing wrong with the aircraft

My flight from Oslo to Rome was delayed by 4 hours and 40 minutes. I submitted a request to Norwegian Air Shuttle requesting a compensation of 400 Euros under EU 261/2004. Their reasoning for why they can not grant compensation is that while they…
Fiksdal
  • 14,739
  • 9
  • 82
  • 123
32
votes
2 answers

EU compensation - fire alarm at the Flight Crew's hotel

I was on-board an afternoon flight from the EU, into the United States earlier last month. This flight was delayed by about 3 hours, 30 minutes. As this flight was delayed for over 3 hours, without any explanation provided to me, I contacted the…
Paddez
  • 1,146
  • 11
  • 16
27
votes
1 answer

Flight left while checked in passenger queued for boarding

A most unusual situation happened to a friend: they were travelling Ryanair, checked in fine and in good time, with checked in luggage, queuing for boarding. Suddenly the airline just announced "actually that's it folks, the plane is full, if you…
Bennet
  • 373
  • 3
  • 5
19
votes
2 answers

Rain leaked into the aircraft causing a technical fault. Can the airline refuse compensation?

BA109 from Heathrow to Dubai on November 2nd, 2022 was delayed by 3 hours and 17 minutes due to: Rain causing an electrical issue with a door; An object being left behind the aircraft, preventing its push back; The plane requiring additional fuel…
D Wilson
  • 191
  • 1
  • 3
19
votes
1 answer

Can an airline separate a minor from his/her legal guardian?

I recently witnessed an airline (EasyJet, in case the terms and conditions are relevant) separating a 17-year-old from their parent. From what I could tell, they were willing to be jointly denied boarding of an overbooked flight for some…
HRSE
  • 353
  • 2
  • 7
18
votes
3 answers

Denial of boarding or ticketing issue - best path forward

In June 2023, my family and I were supposed to fly to Paris (from JFK). The flight was booked through our bank (paid with points and cash - the bank is therefore the travel agent), the marketing airline was Delta and operating airline Air…
Catzman55
  • 181
  • 5
17
votes
7 answers

Do airlines book you on other airlines if they cancel flights?

I am scheduled to fly from the UK to Singapore using Lufthansa (stop in Germany) on the 29th. If Germany bans all flights from the UK but Singapore does not, can I expect them to rebook me onto a direct flight e.g. with British Airways or Singapore…
Jimmy Bond
  • 187
  • 1
  • 3
17
votes
2 answers

Airline lies about reasons for technical problems to avoid compensation

Our flight from Europe to South America with a European Airline was cancelled on the 4-5 hours prior to departure due to "technical problems" and we had to take the next flight 24 hours later. Corresponding to European law, the airline would thus…
Inquisitor
  • 173
  • 4
14
votes
1 answer

What are my EC261 rights during the COVID-19 pandemic?

I've just read the official communication from the European Commission on EU passenger rights during the coronavirus crisis and think the information will be very helpful here since I have been seeing quite a few questions popping up on it and no…
Kina
  • 950
  • 1
  • 9
  • 18
13
votes
0 answers

Do Articles 8 and 9 of EC261 not apply to flight cancellations announced 2+ weeks in advance?

Regarding the EC261 regulation, I know Article 7 (compensation) doesn't apply if the flight is cancelled more than two weeks in advance. However, it's always been my understanding that Article 8 (right to a choice between a refund and re-routing "at…
Crazydre
  • 81,596
  • 17
  • 166
  • 355
13
votes
1 answer

Can the "COVID-19 card" be pulled for a last-minute service reduction (EC261)?

Was due to fly PRN-DUS-MAN on 3 July, but the PRN-DUS flight was cancelled 3 days before, while it still ran on 1 and 4 July. In other words, the service was only reduced. As I was re-routed and reached MAN 8 h 15 min past the original schedule,…
Crazydre
  • 81,596
  • 17
  • 166
  • 355
12
votes
4 answers

Easyjet denied EU261 compensation for flight cancellation during Crowdstrike: Any escalation or other recourse?

I had a flight cancellation by Easyjet on 19 July during the Crowdstrike outage. I applied for EU261 compensation and Easyjet has denied it claiming circumstances outside their control. Do I have any recourse? Is there a way to appeal or should I…
curious_cat
  • 3,296
  • 2
  • 24
  • 37
12
votes
2 answers

Flight from Lyon to Düsseldorf cancelled 15 minutes prior to departure. Am I eligible for compensation?

I had a confirmed ticket for a Eurowings flight from Lyon Saint-Exupery to Düsseldorf. I went to the airport well ahead of time, checked in, received my boarding pass, cleared security and was at the boarding gate well ahead of the stated cutoff…
pseudomonas
  • 416
  • 3
  • 11
12
votes
1 answer

Can business class passengers be downgraded to economy class without being reimbursed for the full difference?

I was reading Flight Compensation Regulation of the European Union, Regulation (EC) No 261/2004 and article 10 talks about upgrading and downgrading. It mentions the following: If an operating air carrier places a passenger in a class lower than…
anon
11
votes
1 answer

Airline rebooked flight to one that is cheaper for them - can I insist on the shortest alternative?

I booked a return ticket Stockholm (ARN) - Amman (AMM) - Aquaba (AQJ) and AQJ-AMM-ARN with Royal Jordanian Airlines. They emailed me that the first leg, ARN-AMM, has been cancelled. EC261 rules clearly apply here, as the flight departs from the EU.…
EM0
  • 553
  • 4
  • 13
1
2 3 4 5 6