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SJ is cancelling a bunch of SJ EuroNight bookings due to issues with authorisation of available sleeper cars. What are my rights when my booking is cancelled? I'm travelling from northern Norway to Germany. A night train is not only travel, it is also accommodation, but they don't seem to provide an alternative to either. Does the operator have to provide alternative travel and accommodation in case of a cancelled night train, or are travellers left on their own?

Although I have seen the message on the website of SJ, they have not contacted me directly, nor has ÖBB where I have booked the ticket. I have written to the customer service of both companies with the same question.

The train in question is running, which hopefully does not permit SJ to use a loophole claiming the train is not cancelled rendering rights related to cancelled trains inapplicable.

mlc
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gerrit
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1 Answers1

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As you are travelling on an SJ cross-border train, Section D.1 of SJ's T&Cs of Travel applies to this journey, which states that SJ will compensate for any lodging expenses (Section 13.2d), as well as give the passenger the choice for SJ to arrange alternative travel, receive a refund, or a few other options (Section 13.2b). SJ's responsibilities are summed up by section 12.2:

SJ’s liability in the event of traffic disruptions includes an obligation to provide the passenger with assistance and, insofar as assistance is not provided, to provide the passenger with compensation for reasonable costs in respect of food, non-alcoholic drink and lodgings, [...]. The liability also includes refund of the ticket fare in certain cases. SJ’s liability in the event of traffic disruptions is described in greater detail in section 12.3 – 17 below. [...]

overground
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