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So I had a trip planned to Tokyo, Japan for about 8 days.

I'm a British Citizen and unfortunately and also very stupidly didn't realise I needed a Visa to enter the country. I was positive that nothing was required through reading through the UK Govt site, however reading it now it does state that a Visa is required which I take full accountability for.

My issue is that the Airline I booked with (Etihad) failed to ask me for this at both the UK and Abu Dhabi where I had a layover and let me board both Aircrafts.

What's the best way if possible for me to go ahead and get a full refund for my troubles or at the bare minimum get my trip rebooked for a future date.

I also do have travel insurance.

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1 Answers1

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As a general practice, making sure you are admissible in destination country is your responsibility. Airlines usually verify closely, as they have to transport you back to your origin (or your home country) and may have to pay a fine, as they allowed passenger without proper documents. They obviously made a mistake here. But, its ultimately your responsibility and airline does not owe you anything.

For travel insurance, it can vary. But not securing proper documents is still your problem and a situation that's totally within your control. Some insurance may accept a claim, but mostly your are out of luck on this.

Chalk it up as a learning opportunity and make sure you double check the visa requirements and documents needed for admission, even before booking the ticket.

Anish Sheela
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