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Questions tagged [compensation]

Compensation refers to the act of providing a person with money or other things of economic value in exchange for the costs of injuries or difficulties that they have incurred.

In travel, this consists primarily of damages. At common law, damages are economic losses such as loss of earnings, property damage and medical expenses, and general damages, which are noneconomic damages such as pain and suffering and emotional distress.

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Norwegian refuses EU delay (4.7 hours) compensation because it turned out there was nothing wrong with the aircraft

My flight from Oslo to Rome was delayed by 4 hours and 40 minutes. I submitted a request to Norwegian Air Shuttle requesting a compensation of 400 Euros under EU 261/2004. Their reasoning for why they can not grant compensation is that while they…
Fiksdal
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Did I opt out of compensation by accepting meal vouchers?

Today/yesterday, I had a multi-leg flight going IAD-CPH-AMS (Washington Dulles International Airport - Copenhagen Airport - amsterdam Airport Schiphol). I had a connection time of one hour in CPH, which is more than enough according to the CPH…
EMotion
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Denied boarding although I have proper visa and documentation. To whom should I make a complaint?

I was traveling from Germany to Ireland, with UK tourist visa. I am a Turkish citizen and I am allowed to do so. (Visa waiver programme) I checked in to the flight, and made my boarding pass signed from Ryanair's counter. Then during boarding, at…
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TSA broke a lock for which they have a master key. How can I claim compensation?

My suitcase got stuck in Singapore and arrived a day later which is no issue. The cling foil I had it wrapped in was removed which I found surprising but no real issue either. What did surprise me was the fact that TSA / Customs had 'cut' my lock…
Jane M
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Who compensates my UK train ticket when the train in the ticket didn't exist?

Last Saturday there were major construction works on the rail network in London. Euston station was closed. I had to travel from Glasgow to the south of London. I had originally booked a return ticket Euston - Glasgow - Euston via Virgin's website,…
simbabque
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Airbnb housing gone electrifyingly bad

I am staying at a place booked via Airbnb. Something happened and there is no electricity from Friday! The house-owner has provided a super noisy generator, which is inconsistent, meaning that it "randomly" supplies power to some parts of the house,…
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What is the probability of "true" lost baggage (never returned to owner)?

In "true" lost baggage, I mean the loss of your baggage that is ultimately not returned to an owner and ends up in compensation. According to the post here, the probability of the baggage being lost is 0.3%. However, this includes cases that the…
Blaszard
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What happens if a passenger wants to get off the plane during a runway delay because it ruins their travel plans completely

(Tried asking this on aviation because it concerns FAA rules and was closed https://aviation.stackexchange.com/questions/88512/what-happens-if-a-passenger-wants-to-get-off-the-plane-during-a-runway-delay-bec?noredirect=1#comment236667_88512) I am…
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If an airline erroneously refuses to check in a passenger on the grounds of incomplete paperwork (eg visa), is the passenger entitled to compensation?

If an airline erroneously refuses to check in a passenger on the grounds of missing/incomplete paperwork (e.g., visa-related such as related in this post) whereas the passenger actually had all the proper paperwork, is the passenger entitled to…
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EU compensation - fire alarm at the Flight Crew's hotel

I was on-board an afternoon flight from the EU, into the United States earlier last month. This flight was delayed by about 3 hours, 30 minutes. As this flight was delayed for over 3 hours, without any explanation provided to me, I contacted the…
Paddez
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Am I entitled to compensation after flight delay due to aircraft problem blamed on a "hidden defect"?

I had a flight recently from Helsinki to Bangkok with Finnair, that was delayed for almost 4 hours. From what I understood from the crew, there was something wrong with the fuel, and they had to remove all the fuel from the plane, and fill it up…
lev
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Flight left while checked in passenger queued for boarding

A most unusual situation happened to a friend: they were travelling Ryanair, checked in fine and in good time, with checked in luggage, queuing for boarding. Suddenly the airline just announced "actually that's it folks, the plane is full, if you…
Bennet
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Delayed flight compensation, offered vouchers - surely this is wrong?

I have been offered vouchers by Blue Panorama Airline for a flight that was delayed by over 10 hours. They have offered vouchers to the value of the required compensation of 400€, but these can only be used on Blue Panorama flights. I fly many, many…
JennyS
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Bus failed to pick us up; must the operator refund our taxi fare?

I bought a ticket for the Vienna Erdberg to Bratislava Airport section of a bus route. The bus was on time but failed to stop at Vienna Erdberg—incredibly, it just whizzed past me and some 15 other passengers standing patiently at the posted…
Psychonaut
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In the UK, what rights do you have if a hotel is overbooked?

Today I had a pre-paid reservation for a hotel, booked a month ago or so. They rang me to say they had a problem at the hotel, and had to move a number of guests elsewhere as the rooms weren't available. The hotel they proposed moving me to wasn't…
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