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Can someone tell me if they think Qantas can refuse our refund given the following.

  1. The flight was cancelled within the 24 hour cancellation window.
  2. The flight was departing from the USA (JFK) and going to Sydney Australia.
  3. Was booked directly with the airline, on the US Qantas site as we were directed to the US site to make our payment in US dollars
  4. Was made more than a week prior to departure.

Qantas is claiming that because we weren’t in the USA when we made the booking that we are not eligible for a refund.

Do DOT rules override what the airline states because as far as I can tell we have met all the requirements. Thanks for any information that I can use.

I wanted to let everyone know that Qantas refunded our money this week. We are incredibly relieved. Hopefully this won’t happen to other people.

Willeke
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Michelle
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1 Answers1

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I do not believe where you are located matters. The rule is for covered carriers, which in this case Qantas is.

You can file a complaint with USDOT here.

oh whatever
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