1

I am in a tricky situation and did not find an suitable answer online yet, so hopefully somebody here can help me. Next week I will fly from Austria to Thailand/Bangkok (BKK) with OS (Austrian Airlines). In Bangkok I will continue my journey to Chiang Mai (CNX) with a domestic flight. To keep it simple, I would like to check-through my luggage from Austria directly to CNX. But here it gets tricky: I booked the domestic flight on "Thai Airways International" webpage, so the domestic flight has the flight number TGxxxx. Luggage check-through should be possible here, because Austrian Airlines and Thai Airways are both participants of Star Alliance. But now I discovered, that my flight from BKK-CNX is operated by Thai Smile, the pocket discounter of Thai Airways, so my domestic flight is a code-shared flight. As far as I know, Austrian Airlines does not have an agreement with Thai Smile to check-through my luggage. Am I still able to check-through my luggage to CNX, because I do have a TG-flight number? Also, do I need to online check in at Thai Airways or Thai Smile? (I read already that one should check-in at the flight operators webpage which would be Thai Smile, but all the data I have from my booking suits for Thai Airways webpage and not Thai Smile webpage)

Thank you very much for your replies. Best regards, Stefan

Stonecutter
  • 407
  • 1
  • 4
  • 9

1 Answers1

3

The only way to find out, is to call the airline and ask them directly. It can be done, but the airline is not required to do it.

Even if the agent on the phone says "yes", it's still partially dependent on the mood and good-will of the check-in agent at the airport. It's a fair bit of work and requires experience that not all check-in agents have.

Last time we interlined on separate tickets, the agent had to call in a supervisor who (fortunately for us) had some extra time and turned this into a training session for the agent. It still took 20 minutes or so.

Hope for the best but plan for the worst: There is no harm in trying but make sure that your itinerary is viable even if you have to manually transfer your bags (including customs, security, check-in & drop-off, etc.)

Hilmar
  • 119,360
  • 8
  • 205
  • 414