I booked an ICE (sparpreis ticket) from Oldenburg till Berlin. I could get to Oldenburg Hbf by using a regional bus service (I use the D-ticket), which got canceled. However, the DBahn app did not show that this particular bus service was canceled. I waited at the stop, lost my time and the train. Is there any hope of getting a refund?
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You won't get a refund by making a passenger rights claim (which would be the way to go if the regional bus had been a regional train). DB states it here. If you don't trust them, there is also this independent site.
You could of course argue that the wrong information in the app caused you to miss the train, but I'd be very surprised if any legal claim could be derived from that and was not excluded in the terms and conditions of the app.
Stefan
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The combination of Deutschland Ticket (DT) and IC is a borderline case and I haven't seen a specific ruling on this.
Your best shot is probably to just file for compensation and see what happens. Make sure you have your trip start at the beginning of the cancelled bus. This probably depends on whether how this would have played out without the Deutschland Ticket. If you could have bought the entire trip (including the bus) from bahn.de than it's probably inside their jurisdiction. If that would have been two different tickets, than you are most likely out of luck since the delay happened outside the anything that Bahn can control.
I recently did an IC + DT combo. The IC was delayed and as a result I missed the connection to the DT regional train. The delay for the IC portion (which was the only portion ticketed by bahn.de) was less than an hour, but the delay including the DT portion was more than an hour. Bahn paid 25% compensation, so it seems they took the DT part of the trip into account.
Hilmar
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