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I booked a flight from China to Thailand using an online travel agent and have the air reservation number, E-Ticket number, and Airline Confirmation Number.

I want to verify this on AirAsia's website but according to their help page on this topic I have to log in to my existing AirAsia account or create one with the email address I used to book the ticket. This seems to rely on me having booked the flight directly with AirAsia.

Am I missing something or can I not verify this flight directly with AirAsia and only with the online travel agent?

hippietrail
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1 Answers1

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I just called the Indian AirAsia call centre, who said that the website "should" recognise your E-mail address even if you didn't book directly through them. However, even if it doesn't, they said you can call them and tell them your e-ticket number, and they'd add it into their system.

It should be noted that this call centre, the only one open 24/7, is specialised in flights with a D7 flight code.

So, please let us know your exact flight number, so I can contact the proper department tomorrow. Air Asia has several subdivisions, so it might make a difference.

Crazydre
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