Why does Turkish Airlines want me to cancel my flight when I check-in?

Question

I'm trying to check-in for flight TK1770 that's departing tomorrow and the check-in page is showing me the following error:

An unexpected problem occurred in your flight numbered. Please review the flight details on your ticket.

When I click on "Cancel flight" it wants to give me a refund, but I want to check-in for the flight instead of cancelling it. Likewise Flightaware shows that TK1770 isn't actually cancelled and would depart on time tomorrow. What should I now do to complete the check-in?

Update: it was indeed a bug on the site. The flight itself went just fine.

Answer 1

I don't think they actually want you to cancel. It's probably a website error.

Normally you'd expect "cancel flight" to be displayed as one option in addition to "check in", "change flight", etc, but I suspect for some reason those options are not being displayed.

You'll probably need to phone the airline to complete your check-in, or check in when you arrive at the airport. If there actually is some problem with your reservation, the customer service staff can inform you in more detail what's going on.

Answer 2

I already have flown with Turkish a couple of times; the site is not exactly a shining example how to write a (corporate) website.

Often to complete operations or even to authenticate, Safari does not work for me, or fails in strange ways and Firefox has to be used.

Frequently, some other operations are so much easier in their iOS application. For instance, it is so much easier to do check-ins in their iOS application than on their site.

Try another browser, or their mobile app, it might work for you.

PS. As trivia, I made check-in while in the Philippines in my iPhone, using their app, for our party of 4 persons, and also seated us all together.

It was relative fast and painless; it was also totally worth it, as we avoided the normal (long) queue at the airport, and went instead to the electronic check-in queue.

Using their site, I did not even managed to login, much less doing any check-in.

Answer 3

Try deactivating any ad blockers or similar extensions.

Answer 4

I got the same problem. I called the Turkish airlines Hotline and I got helped well.

The problem was that the arrival time was changed; before 09:30 am, now 09:20 am. But the system wasn't updated about this and so I couldn't manage my reservation. The call center agent updated it by himself and then it worked. Now I can manage my reservation again.

Answer 5

I had the same problem with my flight, I tried calling many numbers none helped, only the Turkish airline's number could confirm my flight +349 1 375 41 89, the girl informed me that my connected flight had a 5 minutes change. No big problems but I had to confirm. Now I can manage my reservation again!