5

I booked my Air France flight a few months ago and am having issues.

On the app it says my boarding passes are unavailable and have to print them at the check-in counter.

On the seat section it says:

We're sorry, we cannot confirm the seat you booked. Please make a note of your new seat number.

And on the documents section, it says:

"One of your flights has been modified. We're sorry, the seat you booked is no longer available. Please see the Seats section of this page.

Is this normal?

Traveller
  • 39,319
  • 4
  • 62
  • 157
Daniil
  • 19,980
  • 7
  • 54
  • 134

1 Answers1

8

After a phone call with customer services they explained that they were having a technical fault, therefore the boarding passes couldn’t be accessed and the seats couldn’t be confirmed.

It turns out it was indeed an aircraft change and the new aircraft had more seats than the old one.

Daniil
  • 19,980
  • 7
  • 54
  • 134