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My flight from Tenerife south to Gatwick had to make an emergency landing due to technical issues in Porto Santo. We were delayed getting back to Gatwick by 9 hours (finally landing at 00:30, thereby incurring an £80 taxi fare home) whilst waiting on a replacement plane to collect us. The airline initially tried to deny me compensation erroneously claiming I was "a member of staff".

Now they are saying as the flight is less than 3500 km I can only receive €400 regardless of the 9 hour time delay. Is this correct or should I receive €600?

Daniil
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user112122
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1 Answers1

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Yes, they are correct.

This chart shows how much compensation you can claim:

image

(image source)

The distance from London to Tenerife is under 3000 km, around 2900 km. Therefore you can claim €400 even for a 9 hour delay.

Daniil
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