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Recently I took a two-leg flight connection entirely inside the EU. The flight A --> B ended up delayed, and as a result I missed the B --> C connection. The airline rebooked me and I arrived at C a day late.

I applied for the EU compensation, but the airline refused. I would like to complain to the "national authority". According to the EU guidance, it should be the "national authority in the country where the incident took place". A, B and C are all in different countries. Which of them is the proper one to lodge the complaint?

stranger
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Considering your comment, you should complain to the Finnish authority because the incident took place in Finland.
In my opinion it also makes more sense. Imagine Finnish authorities better prepared to judge over a frozen door incident than Maltese or Cypriot ones.

André
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According to Interpretative Guidelines for EC 261 which were helpfully linked in this question it seems the complaint should be filed in B.

In the annex on the last page they give an almost identical example:

"Departure from an EU MS [Member State] A (Flight 1), transfer in an EU MS B to an EU final destination C (Flight 2). According to Article 16(1), the competent NEB [National Enforcement Body] is the one of MS B. The amount of compensation is calculated on the basis of the whole journey."

stranger
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