Airasia covid refund long time pending

Question

In 2020, I filed two refund requests as suggested by AirAsia's email. However, despite submitting the requests, I have yet to receive the refunds.

The automated response I received indicates that the refunds are still in process. Unfortunately, there seems to be no way to reach a human officer at AirAsia currently. I'm becoming increasingly concerned about the status of my refunds.

What steps should I take next?

Has anyone else experienced a similar situation?

Answer 1

There was a student suggested that I can contacted a local consumer related organization that can mediate and followup the outstanding refund for me. At last, I have successfully got the refund and a reply message from Airasia.

Although when I try to further query some details about the refund, they never reply me. I think at least they are willing to refund after 4 years that is already a miracle in life.