I was involuntary denied boarding on a Lufthansa flight and got these compensation vouchers to redeem. The problem is that I don't know where to redeem those. I have tried to do it online, but it doesn't work. I have even tried at the airport but maybe I went to the wrong desk. Does anyone here know what I could do?
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Firstly, just know that if you signed something, you were defrauded of your legal rights. You should've got EUR 250, EUR 400 or EUR 600 in CASH (bank transfer) depending on the route.
Contact Lufthansa and tell them 1) you can't redeem it despite multiple attemps and 2) they didn't tell you you were actually entitled to CASH compensation, and that you therefore request them to cancel the voucher and immediately pay compensation in cash (and also any expenses you incurred while waiting for the new flight unless you abandoned the trip), and that you'll take legal action if they refuse.
Crazydre
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