Being denied boarding on a plane or another form of travel. For questions about why boarding is denied, and claiming compensation. Tag with the appropriate transport form and compensation if appropriate.
Questions tagged [denied-boarding]
61 questions
86
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3 answers
Denied boarding although I have proper visa and documentation. To whom should I make a complaint?
I was traveling from Germany to Ireland, with UK tourist visa. I am a Turkish citizen and I am allowed to do so. (Visa waiver programme)
I checked in to the flight, and made my boarding pass signed from Ryanair's counter. Then during boarding, at…
Pecheneg
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Canadian citizen likely on a US no-fly list. How do they avoid US airspace? What are flights from Canada that don't trigger APIS requirements?
There are two questions that I have already found on the site that attempt to answer certain parts of my question (Canadian citizen, on US no-fly list. What can I do in order to be allowed on flights which go through US airspace? and How do I find…
legalbeaver
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What action can I take against Turkish airlines for denying me boarding?
I request some clarification if this applies as 'incorrectly denied boarding' by Turkish Airlines despite having a valid Schengen visa
The intended travel:
I was supposed to travel from Mumbai-> Istanbul-> Hannover. I had a Swedish Short Term…
Asira Lele
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5 answers
Was I wrongfully denied boarding for having a Schengen visa issued from the second country on my itinerary?
I have a c-type single entry Schengen visa issued from Spain. And this is my first time Schengen visa. I wanted to go to Rome first for 3 days and then to Spain for 4 days and then back to my country from Spain. I had all the internal flight ticket…
Rola
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27
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1 answer
Flight left while checked in passenger queued for boarding
A most unusual situation happened to a friend: they were travelling Ryanair, checked in fine and in good time, with checked in luggage, queuing for boarding. Suddenly the airline just announced "actually that's it folks, the plane is full, if you…
Bennet
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26
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2 answers
Denied boarding on RyanAir intra-Schengen despite valid German Residency travel documents
I am a non-EU passport holder with a German Aufenthaltstitel (aufenthaltserlaubnis) residency card, which expired, and thus I was issued a (stamped, official, but not laminated / plastic) Fiktionsbescheinigung, which has the "der Aufenthaltstitel…
paavo
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4 answers
Should I mention being denied entry to UK due to a confusion in my Visa and Ticket bookings?
I am an Indian national. I was travelling for an interview to Cork, Ireland in March this year. After my visa was approved (BC only, not BC BIVS), my employer booked the tickets for me via Istanbul and London.
At Istanbul Airport I was denied…
Yash Deep
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3 answers
Denial of boarding or ticketing issue - best path forward
In June 2023, my family and I were supposed to fly to Paris (from JFK). The flight was booked through our bank (paid with points and cash - the bank is therefore the travel agent), the marketing airline was Delta and operating airline Air…
Catzman55
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2 answers
Do I need a UK visa to transit through the UK although I won't leave the airport?
I bought a British Airways flight ticket from Nigeria to Belgium to transit in Heathrow for 5+ hours with no intention of coming out on the 28th February 2020. But to my surprise I was denied boarding the aircraft: the British Airways staff insisted…
user108952
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Must airlines switch to "Last Call" before closing the gate?
This morning, in an Italian international airport, I was in line to board a Ryanair flight.
Since the line wasn't moving (they were probably waiting for an empty bus), I went to the toilette where there was a line too, but I stayed there.
I came…
Matte.Car
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1 answer
Requesting a copy of the US Secure Flight Overflight Table
I am currently facing a challenge with a client who is experiencing difficulties while attempting to fly out of Canada. I posted about it a few months ago here - Canadian citizen likely on a US no-fly list. How do they avoid US airspace? What are…
legalbeaver
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13
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2 answers
What action can I take against Turkish Airlines for denying me boarding due to “wrong” Schengen visa?
Last week, my partner and I traveled from Yekaterinburg to Prague with a stopover in Istanbul. The flight from IST to PRG was operated by Turkish Airlines. My partner has a Russian passport with a valid Schengen Visa (Type C), issued by the Czech…
Michal
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13
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4 answers
Was I wrongfully denied boarding for a flight where the airliner lands to a gate that doesn't directly connect to the international part the airport?
I'm a Turkish national. I currently reside in Germany and I have a type D visa as well as a residence card, both issued by Germany. I was in Oslo, and to go back to Turkiye I could only afford a transit flight through the UK (London). I checked…
Room Temperature Milk
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Flight compensation for denied boarding (due to overbooking) which resulted in a one-day delay
I would like some help/advice for the situation I am in.
Back in February I was on vacation in the Dominican Republic. I live in Germany and my flight connections were Berlin-Frankfurt-Punta Cana. The flights were operated by Lufthansa. The in-bound…
Renat
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How can I document that I am allowed to travel to the UK from Scandinavia using eVisa/BRP? (Denied at the check-in counter)
I am traveling with SAS from Norway to the UK, via Kastrup Airport in Copenhagen.
I am a Chinese citizen.
I have a Schengen Visa valid until April.
I have a physical BRP card that expired on December 31st 2024.
I have an eVisa linked to my…
Improve
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