On 18/10/24 I was travelling from London Gatwick to Barcelona with easyJet. Our flight was due to depart at 17:45. At 13:30 we were emailed that the flight was delayed, no problem always expect some delay when travelling with easyJet. At 17:20 I received a message that our flight was cancelled, was offered a hotel but declined as I don’t live too far away and eventually took a taxi home. Was offered a flight the next afternoon which was an hour late, but all good. On return I completed an online compensation claim and received an email a fortnight later saying ATC staff shortages had put flight crew into exceeding their legal hours and therefore out of their control. So my issue is at the time of cancellation 17:20 our flight was not even scheduled to take off so how is that possible that the crew were already out of hours and that it wasn’t easyJet’s fault. Is this an acceptable appeal?
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Airlines will frequently lie about the real cause of disruptions - and lose when taken to court by someone who can argue the case well.
I'd recommend filling out the form at Flight Delay Compensation Claims, and it'll say based on internal records whether your flight is likely to be claimable. If it says it is, you may wish to enlist that firm or a similar one. The linked one frequently wins against easyJet in UK court and pays you 58% if they win for you.
A free-of-charge alternative is AviationADR, but they'll basically buy any airline defence that looks sophisticated enough without really analysing it critically. easyJet's paralegals write quite eloquent defences, so unless you can solidly disprove it, you stand little chance.
