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Questions tagged [easyjet]

EasyJet Airline Company Limited based at London Luton Airport is a British low-cost airline carrier.

EasyJet.

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easyJet won't refund because it says 'no-show' but they denied boarding

I'm trying to help a friend of mine. He was supposed to travel from Berlin to Amsterdam with Easyjet along with 3 other people. At the time of boarding, my friend and one of his companions (along with other people) weren't allowed to board because…
Mariana VG
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Buy a second seat in order to bring an extra bag?

We're trying to get from Krakow to London in order to fly home on Virgin this summer. AFAIK all the intra-Europe flights share the same luggage policy: 20-25 kg max luggage weight per passenger, with an overweight charge of 5-12 euros per kilo and…
Kevin G.
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I forgot an item on board an airplane on a regular flight. Who should I contact to get it back?

I forgot an expensive jacket on an airplane, in the overhead bin. I realized it long after I left the airport. I agree that this was a dumb move - the cabin temperature was quite warm, and the weather on arrival did not mandate such a jacket. I…
DavGin
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Easyjet multiple hold bags maximum weight

EDIT: All went well: it was indeed 60 kg. I am trying figure out if EasyJet gives misleading details or I have been given incorrect information. I am moving country and I booked for 3 suitcases. I understood that each could be 20 kg, but I am told…
Matteo Ferla
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Is there an easyJet ticket office in Schönefeld?

I have been to Schönefeld a few times before, but I cannot remember: Is there an easyJet stand or an office where I could buy my ticket (in advance, I mean) using cash or a German ATM card? I don't have a credit card so I can't buy online.
laureapresa
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Routes on which easyjet carries Kosher food

I have been on easyJet flights from London Luton to Tel Aviv where Kosher food was available to purchase, this is not advertised on the menu or as far as I could tell online. Which routes does easyJet offer Kosher food?
SE is Evil - Support Monica
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easyJet denied boarding for not having parental authorization for French children. Can I demand compensation?

My mother in law and my two children (7&5) were forbidden to board the plane (Nice-Geneva) yesterday (easyJet Flight ETGK14C) for not having the right papers. They had been cleared by border control and were told they could not board once they tried…
Sarah Armstrong
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What does "hold bag" mean when traveling with easyJet?

I will move to the Netherlands and am searching flights to select a price I can afford. I found easyJet and since I am moving permanently I will have plenty of stuff with me. I am booking: a standard bag (25 * 20 * 45) that I can have on the…
RE RE RE RE
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Are airlines not liable for damages and losses to the contents of luggage?

When picking up my bag from baggage claim at SXF, I realized that it's upside down. The ID sticker was on the bottom, and inside it was a mess. At home, I found one item broken, a marmalade glass: See the dent in the lid. This is not a damage that…
feklee
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What is more effective seeking luggage damage compensation from the aiport or airline?

We found air luggage to be damaged after a flight and reported the damage right at the airport. The airport then advised us to seek damage compensation from the airline as this would go more smoothly but as this is a low budget airline I highly…
OliverS
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Compensation claim declined by easyJet

On 18/10/24 I was travelling from London Gatwick to Barcelona with easyJet. Our flight was due to depart at 17:45. At 13:30 we were emailed that the flight was delayed, no problem always expect some delay when travelling with easyJet. At 17:20 I…
Vanessa
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EasyJet - Is the return flight valid if I miss the first leg?

British Airways: If I book a return journey with British Airways and miss the first flight, can I still use the return flight? WizzAir: If I book a return journey with Wizz Air and miss the first flight, can I still take the return flight? RyanAir:…
Mars Robertson
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Can I book a seat for a suitcase?

Travelling on easyJet and the seat tickets are cheaper than the cost of putting a bag in the hold. Can I book a seat and put the suitcase on it?
guest
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Easyjet flight change

If on my original flight I had booked and paid for a seat and hold baggage, when I change this flight to a later date will the extras like hold baggage get transferred across to the new flight booking or do I lose them?
Cyn
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Can easyjet insist that I book hotel through their app when my flight was cancelled?

Our flight back from Paris was cancelled at 11pm, along with many others. Easyjet desk said we were on our own and could offer no assistance. I managed to get Eurostar tickets and an hotel room overnight for the 3 of us ( 2 adults, 1 child). They…
Becky
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