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Questions tagged [iberia]

The flag carrier of Spain. Member of Oneworld.

The flag carrying airline of Spain.

21 questions
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What rights do we have after being 'abandoned' in Guatemala during a technical stop?

We flew Barcelona-Managua return with Iberia this July/August. At Barcelona we were given boarding passes for changes of plane in Madrid and San Salvador. When we arrived in Guatamala we were told that everyone had to get off the plane with all…
Ian Latham
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3 answers

Not flying the first leg of the journey – Company cancels the second-leg ticket

I've a friend that booked a round-trip journey. He booked A-to-B and B-to-A. Somehow he needed to be earlier at location B, so he took a train and did not take the flight from A to B. When he went to the airport to take the "back home" flight…
user13817
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1 answer

Iberia changed my flight and I now have a 24+ hour layover in Madrid, what are my rights?

I have been researching this for some time now, but can't seem to find a definite answer to my worries. In May '15 I booked a ticket through a travel agent for the trip: Rio de Janeiro-->Madrid, Madrid-->Copenhagen (in February '16). Both flights…
Laura
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3 answers

What is an effective means for complaining to an airline and having my complaint properly addressed?

A bit of context to the question: I took a flight this Saturday with Iberia and my checked-in baggage was lost. I had all my clothes there so I had to buy some and according to the Passenger Rights I'm allowed to ask for a refund. They gave me my…
S -
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1 answer

Flight cancellation luggage

I booked a ticket from Amsterdam to Philadelphia. This was a direct flight from American Airlines. This ticket got cancelled today and rebooked by American Airlines. I'm traveling one day later (tomorrow, December 18th) from Amsterdam to Madrid with…
holland
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6
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Airline asking for power of attourney before paying compensation

My partner and I (both based in the UK) were delayed on a recent flight to Spain with Iberia airline. After a lot of back and forth communication between my partner and Iberia, they have agreed to pay us compensation. However, they have told us…
Riot
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2 answers

Business class on Iberia / Canadair RJ 1000

I plan to travel from Bologna (BLQ) to Madrid (MAD) with Iberia flight 8783 later this year. I can have business class tickets, so I have looked at the airplane scheduled (a Canadair RJ 1000 according to flightstats) and Seatguru tells me there are…
Carlo
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1 answer

Folding bicycle on Iberia/Level - would I be charged as if I'm taking a normal bicycle?

Iberia says they will charge US$75 to take a bicycle from BOS to BCN, but the text shows that they have not considered folding bicycles. I wrote to them asking (providing weight and measurement) but they did not respond. I pack my Brompton in a…
WGroleau
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International Iberia flight cancelled due to technical issue: what are my rights?

I had a flight from New-York to Tel-Aviv with a layover in Madrid on Sunday 9pm (EST). I booked my tickets through Iberia, but the flight between TLV and Madrid were operated by ElAl. Due to a technical issue with one of the engines, the flight was…
solalito
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5 answers

Airplane Seats and overhead storage

I am planning to travel from Madrid to Mexico City on IB6409, and I want to choose a seat with lots of leg rooms, I think they're called bulkhead seats, the seats that are next to the emergency exit. But since I will be traveling only with carry on…
Tal
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Do I need return flight proof in order to board from Madrid to Montevideo with Iberia?

I'm French and am gonna travel soon from Madrid, Spain to Montevideo, Uruguay with the Spanish air company Iberia. I know that some companies require from their costumers to show a proof of the return flight to board (usually a return ticket). Does…
Eliasse
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How do I find the El Al and AA equivalent booking reference for an Iberia-managed reservation?

I have booked a reservation with Iberia. It is ticketed and paid for, and contains flights with El Al, BA, AA, and Iberia. The flights on IB and BA can be changed on the BA or IB sites with the booking reference or linked to my Avios. I would like…
SE is Evil - Support Monica
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Connecting flight and checked luggage with Iberia

Next week I will fly by plane for the first time. I have checked baggage in my itinerary and it says it applies to PRG - SDR. However, there is a transfer in madrid. The itinerary says I should arrive at terminal T4 (not T4S). Is that possible? I…
struct
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Flying with Iberia, can I carry both a piece of hand-luggage and a backpack?

okay yesterday i asked a question about how to carry my passport. i got so many suggestions, that i went and bought one bag but after i showed it to you, you told me it is still not secure. so i went to the option that i should put my passport in my…
sarah
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2 answers

Bought fare with a checked bag included, ticket issued without bags. What to do?

I bought tickets on an AA flight (PHL-MCO) with Iberia points. The booking confirmation email specifies: Booking confirmed. You will receive your tickets in a separate e-mail. and later in that email: Baggage included (per person) Hand baggage: 1…
thehole
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