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Questions tagged [travel-agency]

For questions about tickets booked through travel agencies

17 questions
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What potential issues may arise from using the Kiwi online travel agency?

I added an answer mentioning the Kiwi online travel agency. I received some feedback that it may not to be the best online travel agency in the world. What potential issues may arise from using the Kiwi online travel agency?
Franck Dernoncourt
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Flights canceled by travel agency (kiwi) without my approval

I'm having trouble with a travel agency and I don't know what to do. One of my flights was cancelled by the airline. I looked on the travel agency website and it stated I could contact the airline directly so I did and obtained an alternative…
Busy Bee
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What to do when booking a flight with an Online Travel Agency (OTA) and the flight is cancelled?

As per this meta discussion, an attempt to make a canonical question about this. My example: I had a trip with say random online agency ROA. I've emailed them to rebook. They're happy to help, but they have to contact the airline. They do so. We…
Mark Mayo
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What recourse do I have if travel agent (Gotogate) claims airline can cancel my ticket, but airline asks me to call my agent, which charge a fee?

I bought a Singapore Airlines flight ticket via Gotogate, which I'd like to cancel or change. Their policy states (mirror): You can also contact the airline directly to cancel your tickets. However, the airline (Singapore Airlines)'s phone…
Franck Dernoncourt
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5
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Booked a flight through an OTA, the address in the invoice sent by the airline is wrong

A week ago I booked two roundtrip flights through an online travel agency (eDreams), both roundtrips are operated by WizzAir. I've always avoided OTAs, but in this case the tickets were significantly cheaper, so I booked through them. I quickly…
sn2222
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Is there any downside in purchasing high-speed train tickets in China via the official website, instead of third-party agencies?

I read that high-speed train tickets in China might be purchased online either via the official website or some third-party agency such as chinahighlights.com or china-diy-travel.com. Is there any downside in purchasing high-speed train tickets in…
Franck Dernoncourt
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Online travel agency does not answer my messages about refunding my cancelled flights

I booked quite a few flights in 2020 that got cancelled because of the travel restrictions of the pandemic. The travel agency (quite a known one on the internet) had two options for the refund: faster refund – I would pay $20 or so and they would…
Ionică Bizău
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Flight ticket combination only available through agency

I'd like to fly within Europe in these troubled days. Air France has a good combination (with a short connection of 50 minutes in CDG, with change of terminal). However, AF websites doesn't sell the combination. It does sell the two legs of the…
anon
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Defective third-party booking - what action to take?

I booked a ticket through eDreams who usually gives me a fictitious email address to use. For the first time ever, that email address didn't match with what Ryanair has for the booking. As eDreams washed their hands, merely telling me to check in at…
Crazydre
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Cancelling flight booked by travel agent

My wife and I booked an international trip through a travel agency, with the flight on United/Lufthansa. Due to Covid, we have pushed our travel to July 2022. The problem is that United is currently requiring rebooked trips to be taken by end of…
Mitchell
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What actions can I take when a travel agent is very slow in rescheduling a cancelled flight?

I was scheduled to fly from Barcelona to Manila on April 21st 2022 with a return on May 21st. The airline Lufthansa cancelled part of the flight on May 21st. I talked to the travel agent and they said there's an option to reschedule the return for…
Duck Hunt Duo
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When an online travel agency says that the booking is confirmed, does that mean that the actual flight tickets have been booked?

When an online travel agency says that the booking is confirmed, does that mean that the actual flight tickets have been booked? Or does that only mean that the travel agency confirms that the customer made some reservation with the travel agency…
Franck Dernoncourt
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Getting compensation for baggage that agency failed to add to the ticket

I have bought a Turkish Airlines plane ticket through online travel agency https://www.smartfares.com. The ticket included checked baggage ($20) but at the check-in I discovered that the airline "does not see" any baggage in the reservation.…
dimnnv
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Why do some airlines and air travel agencies send confirmation emails even if the flight has been cancelled?

During these weeks many flights had been cancelled because of the COVID-19. Why do some airlines and air travel agencies send confirmation emails even if the flight has been cancelled? Examples: LATAM: Flights from Peru were cancelled because of…
Ionică Bizău
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Are online travel agencies reliable to buy plane tickets?

I recently searched for fares in Skyscanner. The cheapest ones were given by online travel agencies (eg: tripmonster, mytrip, etc.) It's not the first time I used this type of agencies and one characteristic is the fact that the ticket is not issued…
nsn
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