Questions tagged [kiwi]
10 questions
27
votes
5 answers
What does the "Kiwi.com Guarantee" cover?
Kiwi.com sells different kinds of connecting flights:
"Connection protected by the carrier"
These are the same as on any online travel agency: they include the usual support of the airline as defined in the contract of carriage.
"Connection…
Carl
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18
votes
3 answers
What potential issues may arise from using the Kiwi online travel agency?
I added an answer mentioning the Kiwi online travel agency. I received some feedback that it may not to be the best online travel agency in the world. What potential issues may arise from using the Kiwi online travel agency?
Franck Dernoncourt
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14
votes
2 answers
Flights canceled by travel agency (kiwi) without my approval
I'm having trouble with a travel agency and I don't know what to do.
One of my flights was cancelled by the airline. I looked on the travel agency website and it stated I could contact the airline directly so I did and obtained an alternative…
Busy Bee
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14
votes
1 answer
It it possible to avoid kiwi.com's automatic online check-in and instead do it manually by yourself?
I have a WestJet Flight LGW-YYC that I booked using kiwi.com. WestJet offers free seat selection with the online check-in on their homepage (see their FAQ at "
Can I still select my seat if I don't want to pay the fee?").
With the automatic online…
MaxD
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9
votes
2 answers
Denied boarding, and didn't receive denied boarding form
I was denied boarding to my flight because Wizz Air overbooked. This cost me 600 Euros. I know that I am entitled to at least 400 Euros according to EU law because of the flight distance. I also had to pay for taxi, lodging, and purchase a new…
SAAAAAAAAm
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7
votes
4 answers
Where can I get layover insurance?
People have told me several times that I should just buy "insurance" to secure flights with layovers from different airlines, so I don't have to be terrified my whole holiday that I will get stranded if a flight is delayed. (I am an anxious traveler…
JohnBig
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5
votes
1 answer
Flight is rescheduled and no compensation is offered, I can't make it to my connecting flight
I booked a flight through Kiwi (travel agency) from Greece to India through Abu Dhabi on May.
My flight changed its schedule, now I cannot make it to my connecting flight. The travel agency proposed me 2 options:
cancel the flight: it takes up to 3…
SickOfBullsh1t
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4
votes
0 answers
Denied check-in on a code-shared flight of IsrAir and SmartWings: where to complain?
I am traveling with a Kiwi.com-booked trip from CDG->PRG->TLV (and then back). The first segment was run by Czech Airlines and went fine, the second segment was provided by Israir (but operated by SmartWings) and was problematic, flight numbers are…
Vadim Kantorov
- 141
- 4
3
votes
1 answer
Booked a trip on Kiwi: one of the flights was cancelled, alternatives don't fit me. What are my rights?
I booked a trip on Kiwi (4 flights):
Zurich > Oslo, Oslo > Tromso, Tromso > London, and London > Zurich
The last leg was cancelled. They suggest alternatives but there all very unpractical. Other (practical alternatives) are expensive.
What are my…
John
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2
votes
1 answer
Passenger rights for canceled multi cities flight
I booked a multi-cities flight back in Jan 2019 for a travel plan at the end of July 2020. It was all in one itinerary but with 3 airline companies and total 4 cities, 10 flights. I purchased 3 such tickets for me and my family. I booked through…
Daisy
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