Travel Stack Exchange
Travel Stack Exchange

Questions tagged [disputes]

Disagreements that occur between a traveler and (most often) an airline, hotel, or other travel related enterprise. In the normal case the traveler's journey has been disrupted and he/she now seeks compensation. In more extreme cases the disruption leaves the traveler in a state of vulnerability or compromise. This tag is NOT for disputes with sovereign governments (visa-refusals, port removals, etc). See the wiki for more information.

Questions about disputes are welcomed on this site. Types of disputes that are on topic at this site could include:

Airlines

  • Being bumped from a flight
  • Prevented from boarding a flight
  • Being involuntarily downgraded
  • A discrepancy in loyalty credits or loss of loyalty credits
  • Rude or impertinent staff
  • Anything that leaves the traveler in reduced circumstances

Hotels

  • Being bumped from a reservation
  • Being involuntarily downgraded
  • Rude or incompetent staff
  • Billing issues
  • Payment problems

This tag is NOT for disputes with sovereign governments. For these, use other tags such as: , , etc.

40 questions
58
votes
3 answers

easyJet won't refund because it says 'no-show' but they denied boarding

I'm trying to help a friend of mine. He was supposed to travel from Berlin to Amsterdam with Easyjet along with 3 other people. At the time of boarding, my friend and one of his companions (along with other people) weren't allowed to board because…
Mariana VG
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33
votes
5 answers

Kicked out of hotel in morning when booking through booking agency (asked to pay for extra day)

I am from UK, I went to travel agent website and booked holiday (flights + hotel), today is the last day and my flight is 22:30. In the morning we went to the city to have some lunch and when we came back we were asked to pay for one extra day…
Matas Vaitkevicius
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30
votes
4 answers

Airline won't let me pay to upgrade due to purchasing original economy ticket via low-fares site - what's the logic in this?

Tomorrow I fly long-haul on a TAM (theoretically now LATAM) flight. To my surprise eventually after chasing and chasing them on the cost of an upgrade to business I was told that it wasn't possible due to the kind of ticket I have (purchased via a…
AdamJones
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22
votes
3 answers

Late boarding and passport control failures caused a missed flight in Turkey on a non-EU airline - what compensation can I claim?

I've just had a two part flight, Antalya-Istanbul-London Gatwick via Pegasus airlines. I arrived at the airport early and checked in with plenty of time to spare. The boarding for the first part of the flight, Antalya-Istanbul was 30 minutes late,…
Irregular User
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18
votes
2 answers

Is it possible to ask for a hotel room without minibar/extra services?

Well, I think the title says it all: in hotels which offer minibar/other extra services for a fee, is it possible to have a room, where there is no risk of accidentally using/eating something for which you have to pay for? (Or even worse: risk that…
Attilio
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16
votes
1 answer

How do I get compensation for messed-up flights?

Short form: the airline I'm traveling on managed to mess up every leg of my round trip (international trip), ultimately costing me most of a day at each end and also some money for expenses along the way. I'm not interested in vouchers, as I rarely…
Monica Cellio
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12
votes
1 answer

What can a passenger do when Ryanair close the boarding gate earlier than advertised?

For a Ryanair flight, the "Gate Closing" written on my friend's pass was 9:35, which was 30 minutes before the flight, and he arrived at the gate at 9:28. The gate was already closed and so he did not have anyone to talk to about this. Not knowing…
Pepe Smith
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10
votes
7 answers

Can I tell if the airline sold "my" seat after I cancelled the return leg after partially traveling?

I had a flight with British Airways and cancelled the return flight after taking the outbound leg. They refuse to refund a large sum of the money (including the ticket, or seat, price itself). It would be to my advantage to know whether my ticket…
user47526
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10
votes
2 answers

Can I get compensation for an early flight?

I was in Vietnam with a ticket booked to Cambodia. I received an email from Vietnam Airlines customer services asking me to call them. When I call then I was surprised that my flight was put forward more than 4 hours. I didn't have any issue with…
Afetter
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10
votes
1 answer

Missed hostel check-in by one day - charged full stay and not given lodging

A while back I booked a hostel in Madrid and accidentally got my travel dates mixed up - I ended up booking for 8 nights instead of 7 because when I booked the hostel I thought I was arriving one day earlier than I was actually going to arrive. It…
Pasteque
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10
votes
2 answers

Air ticket compensation for changed flight

The departure time for my flight from Vienna to Lisbon (TAP) was changed from 13h15 to 18h30 (also the flight number changed). I was informed 2 days before departure about this by text message, but no reason was mentioned. Does this situation count…
Vickel
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10
votes
2 answers

Booked a hotel in Munich, and the hotel canceled it. Any recourse?

I booked 2 hotel rooms in Munich a while back for a couple of day during Oktoberfest. The rate I received was 77 € a night. Yesterday, 3 days before I'm supposed be there, they canceled the rooms. I contacted them and they told me sorry for the…
Dan Dean
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9
votes
1 answer

Who is responsible for any change in visa requirements?

We were due to fly to Canada 4 weeks ago where we found out at the checking point that we were supposed to have ETA visa. This was launched by Canadian governments just three weeks before we were due to fly. This was obviously after we bought the…
user55279
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9
votes
2 answers

How do I get compensation for a delayed flight?

I am in dispute with Easyjet about a delayed flight, but we have reached an impasse. My flight was delayed taking off from Gatwick. According to the website flightaware.com it landed at its destination (Malaga) exactly 3 hours and 9 minutes late…
Harters
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9
votes
4 answers

The airline allowed us to travel to our destination without checking our visas. Who is at fault for the incurred expenses?

OK, I will try and stick to the facts to explain this whole situation. I would really appreciate everyone's comments: Me (Irish passport) my wife (Filipino passport) and 2 year old twins (Irish passports) all live in the UK. My wife has residence…
gavin
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